Sales activity verification for teams that run on KPIs
Real Activity. Real Results.
KPI Shield compares the dials, talk time and conversations your dialer reports with the call evidence, and shows reviewers each discrepancy with the evidence behind it. Evidence, not scores. A person decides.
What it does
Verify activity
Check reported dials, talk time and conversations against the call records and transcripts.
Uncover insights
See where reported and observed activity disagree, and why: routing, lists, mapping or calling practice.
Drive performance
Find out whether your activity targets invite inflation, and what to measure instead.
Build pipeline
Plan capacity and forecasts on activity numbers you can check and correct.
Empower teams
Reps get a portal to acknowledge notices, see every decision made about their calls, add context and appeal. No scores, no leaderboards.
“Verified” means supported by the available evidence and the current analysis method. Anything else is marked unsupported or insufficient evidence, and what couldn't be checked is shown, not hidden.
How it works
Step 1
Connect
Link Salesloft with an admin API key, or upload a call export from any dialer. Nothing to install for reps.
Step 2
Audit
We load the last 30 days, sort every call by how it ended on the phone network, and compare what was reported with what the call records and transcripts show.
Step 3
Review
Reviewers see each discrepancy with the evidence behind it: the calls, the day view, and the other explanations we checked. A person decides.
What it looks for
- Very short dial attempts, and bursts of them
- The same number redialed over and over without an answer
- Calls logged by hand with no dialer record behind them
- Conversations reported on calls the call evidence doesn't support
- Extended automated connections: long stretches in phone menus and hold queues
- Short answered calls logged as no answer
Every finding lists the other explanations it checked (outages, bad lists, spam-flagged caller IDs, busy lines, long phone menus in some industries) and the ones it couldn't. Findings are observations for review, not conclusions about intent.
What it never does
- No score or ranking of reps
- No emotion, tone or intent analysis
- No voiceprints and no stored audio
- No automated discipline: a person reviews every finding
- No revenue-loss or pipeline-loss estimates
- Personal calls are never quoted; a transcript labeled personal is deleted
- Calls to HR, unions, legal and hotlines are never analyzed
Reps get a portal to acknowledge notices and register personal numbers. They always see the decisions made about their calls, and can add context and appeal to a different reviewer. Each company decides whether reps also see observations before anyone has reviewed them.
The Integrity Audit
A one-time, fixed-price look at the last 30 days: how calls ended on the phone network, where reported and observed activity disagree, and whether your activity targets invite inflation. You get the audit report and a working review queue.
From $1,500 for up to 50 reps, credited to your first year if you continue. Pricing
Book an audit