Draft, not in effect. This is an outline for counsel review. It does not form part of any agreement until a final version is published and signed.
Terms of service
The service
Good Halo Solutions provides KPI Shield, software that compares a customer's reported sales calling activity with the call evidence and shows the discrepancies, with their evidence, to the customer's reviewers.
Customer responsibilities
The customer decides who is monitored and why, gives employees the notices its jurisdictions require and collects acknowledgments, keeps a person in the loop for every decision about an employee, and does not use findings as the sole basis for discipline.
Acceptable use
No use to infer emotions, health, union activity or other protected characteristics; no analysis of calls to protected numbers; no use outside employment-related call review.
Fees
Integrity Audit: fixed fee by team size, invoiced. Plans: per rep per month, billed yearly, minimum 10 reps.
Data
The customer owns its data. We process it under the data processing agreement and delete it at the end of the contract.
Warranties and liability
To be drafted by counsel.